Refund Policy – CandlesPro
This Refund Policy CandlesPro explains how returns, exchanges, and refunds are handled when you shop at our online store. This Refund Policy explains your rights and how returns and refunds are handled when you shop at candlespro.shop.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
2. How to Start a Return
To request a return, contact us at:
support@candlespro.shop
If your return is approved:
- You will receive instructions on how and where to send your item
- Return shipping costs are the responsibility of the customer
- Items sent without prior approval will not be accepted
3. Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately (refund policy CandlesPro) so we can resolve the issue as quickly as possible.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized products
- Perishable goods
- Personal care items
- Hazardous materials or flammable liquids
We also do not accept returns for:
- Sale items
- Gift cards
5. Exchanges
To exchange an item:
- Return the original product
- Place a new order once your return is approved
This ensures faster processing.
6. Refund Process
Once we receive and inspect your return:
- We will notify you if your refund is approved
- If approved, the refund will be issued to your original payment method
Please note:
- Processing times may vary depending on your bank or payment provider
7. Contact Us
If you have any questions about returns or refunds, contact us:
CandlesPro Support
Email: support@candlespro.shop
Address: 16192 Coastal Highway, Lewes DE 19958, United States
Phone: +1 (302) 648-5819
We are committed to providing a smooth and transparent shopping experience.
This CandlesPro refund policy ensures a transparent and secure shopping experience.
Our Refund Policy CandlesPro purchases is designed to protect both the customer and our business.