Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 – 2 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shippedShipping Policy – CandlesPro

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at candlespro.shop.

1. Order Processing Time

All orders are processed within 1–2 business days.

Once your order is processed, it will be prepared and shipped from our fulfillment center.

2. Shipping Time

We ship orders worldwide using trusted carriers such as USPS and FedEx.

Estimated delivery times:

  • United States: 3–10 business days
  • Worldwide: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location.

3. Delays & External Factors

In some cases, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Holidays
  • Customs processing
  • Carrier delays

For this reason, we do not guarantee exact delivery dates.

4. Tracking Information

All orders include tracking information.

Once your order is shipped, you will receive a tracking number via email.
Please allow some time for tracking updates to appear.

5. Multiple Shipments

Some items may be shipped separately, as we work with multiple fulfillment centers worldwide to provide the best quality and pricing.

6. Order Cancellation

Orders can be canceled only within a short time after placement.

To request cancellation:

If your order has already been shipped, cancellation is no longer possible.

7. Incorrect Shipping Address

If you entered an incorrect address:

We can correct the address only if the order has not yet been shipped.

8. Damaged Items

We carefully package all products to prevent damage.

If your item arrives damaged, please contact us with:

  • Your order number
  • A photo of the damaged item

We will resolve the issue as quickly as possible.

9. Contact Us

If you have any questions regarding shipping, feel free to contact us:

CandlesPro Support
Email: support@candlespro.shop

We aim to respond within 24 hours. via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit times to the United States: 3 – 10 days
  • Average transit times to worldwide: 7 – 14 days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order.Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order soon after creating it for the cancellation to be applied. If the item has already shipped, we will not be able to cancel it. All you need to do is send us an email with the subject line “CANCEL” and you will get an answer from us if we can cancel it on that moment or not.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply contact us  via email at support@candlespro.shop. If the address is wrong, we can correct it if the item hasn’t been shipped.

MY ITEM ARRIVED DAMAGEDShipping Policy – CandlesPro

This Shipping Policy CandlesPro explains how orders are processed, shipped, and delivered when you shop at our online store candlespro.shop.

1. Order Processing Time

All orders are processed within 1–2 business days.

Once your order is processed, it will be prepared and shipped from our fulfillment center.

2. Shipping Time

We ship orders worldwide using trusted carriers such as USPS and FedEx.

Estimated delivery times:

  • United States: 3–10 business days
  • Worldwide: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location.

3. Delays & External Factors

In some cases, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Holidays
  • Customs processing
  • Carrier delays

For this reason, we do not guarantee exact delivery dates.

4. Tracking Information

All orders include tracking information.

Once your order is shipped, you will receive a tracking number via email.
Please allow some time for tracking updates to appear.

5. Multiple Shipments

Some items may be shipped separately, as we work with multiple fulfillment centers worldwide to provide the best quality and pricing.

6. Order Cancellation

Orders can be canceled only within a short time after placement.

To request cancellation:

If your order has already been shipped, cancellation is no longer possible.

7. Incorrect Shipping Address

If you entered an incorrect address:

We can correct the address only if the order has not yet been shipped.

8. Damaged Items

We carefully package all products to prevent damage.

If your item arrives damaged, please contact us with:

  • Your order number
  • A photo of the damaged item

We will resolve the issue as quickly as possible.

9. Shipping Policy for Online Store

This shipping policy for online store purchases ensures a transparent and secure delivery process for all customers of CandlesPro.

10. Contact Us

If you have any questions regarding this Shipping Policy CandlesPro, feel free to contact us:

CandlesPro Support
Email: support@candlespro.shop

We aim to respond within 24 hours.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    – Your order number.

    – A picture of the damaged product.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂